01Refunds by Cancellation Notice
Free-to-plan flexibility: the earlier you cancel, the more you get back.
Refund by how long before the trip you cancel When you cancel Refund 30 or more days before departure 100% refund, less payment processing fee 15–29 days before departure 50% of the amount paid 14 days or less before departure No refund 02Cancellation by you
You can cancel a booking at any time by contacting our team. Your refund depends on how many days remain before your departure date, as shown in the refund schedule on this page.
- Days are counted from the day we receive your cancellation request to your departure date.
- Your refund is calculated on the amount you paid.
03Refund timeline
Approved refunds are returned to the original payment method. Your bank may take several business days to show the credit after we process it.
04Payment processing fees
Where the refund schedule says the processing fee is deducted, the fee charged by our payment provider on your original payment is taken out of your refund.
05Cancellation by Jenovia
If we need to cancel your trip, for example because of unsafe conditions, we will offer you a full refund or a change of dates at no extra cost.
Questions about this policy?
Our Srinagar team is happy to explain anything here before you book.