Terms and conditions

A booking is confirmed once payment has been received in full through our secure online checkout. The price shown before payment is the amount charged.

• Prices are listed in Indian rupees (INR).
• Packages can be booked only within their stated validity dates.
• You will receive a confirmation by email after successful payment.

Please provide accurate traveller details when booking and carry valid photo identification throughout your trip.

• Arrive at the agreed pickup point on time.
• Follow local rules and the guidance of your driver and guide.
• Tell us in advance about any health or accessibility needs.

Weather, road conditions and local restrictions can affect travel in Kashmir. We may adjust an itinerary to keep you safe, and we will always aim to offer a comparable alternative.

Cancellations and refunds are governed by our Cancellation Policy, which forms part of these terms.

Jenovia is not responsible for delays or losses caused by events beyond our reasonable control, including severe weather, natural events and government restrictions.